Let our knowledgeable Customer Experience staff answer your product questions!
Contact your educational sales consultant to schedule a presentation or request samples.
All materials are guaranteed to live up to your expectations. If any product does not, we will exchange it, credit your account, or refund your money.
100% Customer Satisfaction Guaranteed!
Call (800) 831-4190 for a return authorization number prior to returning any materials. Please have your invoice number or purchase order number available at the time you place the call. Returns will not be accepted without an authorization number. Initial Shipping and Handling fees/Digital Access fees are not eligible for refund.
Materials in resalable condition are accepted for return within 30 days of invoice date. A partial return of bundled products for a credit will cause any applicable discount to be voided, and the discounted amount will be deducted from the amount of the credit.
Customers are responsible for the cost of shipping products for return. Returns must be received within 90 days of receiving the return authorization number.
Print Products—Returns must be requested within 30 days of invoice date. Stamped or processed books will not be accepted for returns unless they are physically defective. Please check your order carefully before applying school stamps, labels, or pockets.
Teacher Guides and Teacher Resources will not be accepted for returns.
A partial return of print/digital bundled products for a credit will cause any applicable discount to be voided, and the discounted amount will be deducted from the amount of the credit. See below for exclusions.
Digital Licenses—Institutional returns will be permitted within 30 days from the date of invoice.
No returns permitted on:
- Test Booklets
- Blackline masters
- Reproducible materials
- Special orders and trade books
- Materials in kits or multi-packs/print bundles once opened
Individual or Homeschool Purchases
Print and/or digital purchases are non-returnable.
Teacher materials are sold only with a classroom purchase of the related student materials. Purchased order required. Teacher materials will not be sold to customers who have purchased the related student materials through a third party. This does not apply to our literature-based teacher resources that can be used in conjunction with trade books.
Shipping & Handling Fees
Orders over $1,000—12% shipping on print, print/eBook bundle, and print/interactive bundle items in order.
Orders under $1,000—12% shipping on print, print/eBook bundle, and print/interactive bundle items in order plus a once-per-order $7.99 handling fee.
Does not apply to Canada, Alaska, Hawaii, and other locations outside the U.S. Please call Customer Experience at (800) 831-4190 for shipping costs to these areas.
Digital Access Fees
6% fee on eBooks and interactive editions in an order.
Print/ebook bundles and print/interactive bundles do not incur a digital access fee. Shipping and handling fees will apply.
Extra shipping charges apply for overnight and two-day shipments. Please call Customer Experience at (800) 831-4190 for rates.
Orders are shipped via UPS, FedEx, and FedEx Ground. Enter Order Tracking to track your packages.
Paperback and hardback books ordered from us should reach you within seven to ten days from when your order is received in our office. Cover Craft® or Turtleback books ordered from us should reach you within 30 days from when your order is received. Orders requiring library processing may take slightly longer in order to meet your specifications and ensure accuracy.
Out-of-stock titles will be backordered automatically. Backorders that cannot be filled in 60 days will be canceled unless you instruct otherwise. To use all of your available funds, we recommend you send a list of alternative titles we can use to replace any out-of-print or temporarily unavailable titles. Your packing slip will indicate which titles have been put on backorder. Your invoice will indicate which titles have been canceled.
Two great brands — now one great product!
is now part of
Like a classic novel, Turtleback and Cover Craft® books last forever — that's why we give you a lifetime satisfaction guarantee.
STRONG, FLEXIBLE SPINES
Fold the book back time after time, the binding will not break.
BEST BINDING IN THE BUSINESS!
Advanced adhesives keep pages intact and thinner books are sewn for extra durability.
BOOKS LIE FLAT
No need to constantly hold the book down. Turtleback Books hold their place during teaching and reading.
ATTRACTIVE, DURABLE COVERS
- full-color digital images and lamination make covers sparkle
- durable binder board guarantees the covers look like new—circulation after circulation
- teachers and students alike love the attractiveness of our books
- covers do not scratch and can be wiped clean
We'll locate hard-to-find titles! If you can't find a title in our catalogs, we'll attempt to get it for you if you order 25 or more Turtleback copies of the same title or 10 or more hardback or paperback copies of the same title. Call (800) 831-4190 and ask for our Special Order Service—call or email your list of titles. Please allow 45 to 90 days for delivery. Volume discounts on special order titles may not apply. Special order titles are not returnable.