100% Customer Satisfaction Guaranteed!
All materials are guaranteed to live up to your expectations. If any product does not, we will exchange it, credit your account, or refund your money.
Call (800) 831-4190 for a return authorization number prior to returning any materials. Please have your invoice number or purchase order number available at the time you place the call. Returns will not be accepted without an authorization number. Initial Shipping and Handling fees/Digital Access fees are not eligible for refund.
Materials in resalable condition are accepted for return within 30 days of invoice date. A partial return of bundled products for a credit will cause any applicable discount to be voided, and the discounted amount will be deducted from the amount of the credit.
Customers are responsible for the cost of shipping products for return. Returns must be received within 90 days of receiving the return authorization number.
Print Products—Returns must be requested within 30 days of invoice date. Stamped or processed books will not be accepted for returns unless they are physically defective. Please check your order carefully before applying school stamps, labels, or pockets.
Teacher Guides and Teacher Resources will not be accepted for returns.
A partial return of print/digital bundled products for a credit will cause any applicable discount to be voided, and the discounted amount will be deducted from the amount of the credit. See below for exclusions.
Digital Licenses—Institutional returns will be permitted within 30 days from the date of invoice.
No returns permitted on:
- Test Booklets
- Blackline masters
- Reproducible materials
- Special orders and trade books
- Materials in kits or multi-packs/print bundles once opened
Individual or Homeschool Purchases
Print and/or digital purchases are non-returnable.